Customer Care
Shipping ✕
Shipping Cost, Speed, and Carrier
| Shipping Location | Shipping Carrier | Shipping Speed* | Orders from $0.00 - $199.99 | Orders from $200.00 - $499.99 | Orders from $500.00 - $799.99 |
| Australia | Australia Post Express | 1 to 5 Business Days | $10.00 AUD | Free** | $50.00 AUD |
| Shipping Location | Shipping Carrier | Shipping Speed* | Orders from $0.00 - $199.99 | Orders from $200.00 - $549.99 | Orders from $550.00 - $799.99 |
| New Zealand | DHL Express | 1 to 4 Business Days | $30.00 AUD | $40.00 AUD | $100.00 AUD |
| New Zealand | DHL Standard | 5 to 10 Business Days | $12.00 AUD | Free** | $60.00 AUD |
| Shipping Location | Shipping Carrier | Shipping Speed* | Orders from $0.00 - $199.99 | Orders from $200.00 - $799.99 |
| Asia*** | DHL Express | 3 to 8 Business Days | $30.00 AUD | $50.00 AUD |
| Shipping Location | Shipping Carrier | Shipping Speed* | Orders from $0.00 - $199.99 | Orders from $200.00 - $799.99 |
| North America (including Central America & Caribbean)*** | DHL Express | 3 to 8 Business Days | $40.00 AUD | $60.00 AUD |
| Shipping Location | Shipping Carrier | Shipping Speed* | Orders from $0.00 - $199.99 | Orders from $200.00 - $799.99 |
| Oceania*** | DHL Express | 3 to 8 Business Days | $50.00 AUD | $70.00 AUD |
*Shipping Speed refers to the time it takes for your package to arrive once it has left our warehouse. Please note that there is a processing period of 0-5 business days from when your order is placed to when it is dispatched.
** To be eligible for free shipping your order subtotal must be valued between $200.00 & $499.99 for Australia & New Zealand after any applicable discounts and credits are applied.
***Asia includes Taiwan, the Philippines, Thailand, Japan, China, Hong Kong, Malaysia, Singapore, South Korea, Bangladesh, Bhutan, Brunei, Cambodia, India, Laos, Macao, Maldives, Mongolia, Myanmar (Burma), Nepal, Sri Lanka, Vietnam.
***North America (Central America & Caribbean) includes Mexico, Barbados, Belize, the Bahamas, Bermuda, Costa Rica, Dominica, the Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Panama, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Trinidad & Tobago, Nicaragua.
*** Oceania includes Christmas Island, the Cocos (Keeling) Islands, the Cook Islands, Fiji, Nauru, Niue, Norfolk Island, Kiribati, Papua New Guinea, the Pitcairn Islands, Tokelau, Tonga, Tuvalu, Samoa, Vanuatu, Solomon Islands.
