Can I return my bikini if I use a discount code?
Please review our exchange & returns section. We answer all of these questions. Generally you can make an exchange or return if you use a code or promotional offer of 15% or less.
Help - I'm having difficulties with my shipping & checkout!!?
First of all, our apologies! Sometimes when you return to your cart and complete your purchase, difficulties can arise. However your checkout will complete if you clear your history/cache and/or reset your browser.
If you do not wish to do this and/or continue to have any issues, please send us an email and we will process your order directly!
I've just placed an order. Where is my confirmation email?
Please allow up to 24 hours for your confirmation email to be received in your registered email address box. We recommend checking your Junk mail or Spam folder as well. If you do not receive a confirmation email within this time frame, please send an email to the team at email@example.com.
Where is my order? I have not received it yet!
You will receive a confirmation email once your order has been shipped. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.
My size is unavailable - when will it be back in stock?
Please email us with the style and colour you are interested in and we can let you know if more stock is coming. Additionally, if we don't cater for your current measurements, please email us with our products you are interested in and we will take this feedback into account for future runs.
What fabrics do we use?
Kulani Kinis are made from a blend of nylon and lycra commonly referred to as "Italian Lycra". They are delicate and soft to feel. We are introducing polyester blends for our swimwear to increase their durability and rayon fabrics for our dresses. As we grow our product lines more we will be providing more details. Each product on the website has the fabric information on the product page!
Can I order a different size top & bottom?
Absolutely! All of our bikinis are sold as separate tops and bottoms.
How do you recommend I care for my swimwear?
Hand wash in cold water and use a mild soap or detergent. No bleach. Never put your swimwear in the dryer. To dry please hang or lay flat in a shady area. Try to avoid oils and tinted sunscreen. Fake tanning products can also mark your bikini. If using these products please ensure they are completely dry before they come in contact with your bikini.
Please Note: Bright Colours/Fluros. We strongly recommend you pre-wash these garments separately in cold water with a teaspoon of salt. Some colours are not colourfast and you will find the dye will run after multiple hand washes. Continue to wash separately in cold water after each use.
How do you recommend I care for my dresses and clothing?
Hand wash in cold water and use a mild soap or detergent. No bleach. Never put your clothing in the dryer. To dry please hang or lay flat in a shady area. Try to avoid oils and tinted sunscreen. Fake tanning products can also mark your clothing. If using these products please ensure they are completely dry before they come in contact with your clothing.
What do I do if I receive a faulty/incorrect item?
While we hope this never happens, if you do receive an incorrectly sized item or immediately find a manufacturing fault, please contact us at firstname.lastname@example.org and we will help resolve your issue as fast as we can. Please include your name, order number and a photo of the issue!
The item I want is out of stock, what do I do?
If there is an item that you want, but it is out of stock add your email to the waitlist by going to that product page, selecting the size you want, and entering your email. It's that simple! We will email you when it becomes available again.
Sale items will not be restocked once they are sold out.
Where is Kulani Kinis made?
Kulani Kinis are designed in Sydney Australia and handmade by a dedicated team in China. We have worked with our girl boss team there for over 5 years. It is small factory who are like our second family.
Where is Kulani Kinis based?
Kulani Kinis HQ and warehouse are in Sydney Australia.