Frequently Asked Questions
Did you know we have two websites?
We want to offer you girls the best experience we can! Now we have two websites for different parts of the world depending on where you live. You can switch between the two websites in the top right hand corner of the website on desktop, or in mobile you can switch in the main drop down menu.
We have a website for our Australian, Japanese and New Zealand customers so that you can browse our beautiful bikinis in Australian Dollars. Please stay on this website if you are a Kulani Kinis customer from either of these three countries.
Otherwise if you are from any other country, please browse www.kulanikinis.com and to view prices listed in US Dollars.
Do we offer AfterPay?
Yes we do!
Help! I'm having difficulties with my shipping & checkout!!?
First of all, our apologies! Sometimes when you return to your cart and complete your purchase, difficulties can arise. However your checkout will complete if you clear your history/cache and/or reset your browser.
If you do not wish to do this and/or continue to have any issues, please send us an email and we will process your order directly.
Thank you for your patience!
I've just placed an order. Where is my confirmation email?
Please allow up to 24 hours for your confirmation email to be received in your registered email address box. We recommend checking your Junk mail or Spam folder as well. If you do not receive a confirmation email within this time frame, please send an email to the team at email@example.com.
Where is my order? I have not received it yet!
You will receive a confirmation email once your order has been shipped. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.
Please refer to our Shipping Information page for further details regarding shipping times and tracking number details.
My size is unavailable - when will it be back in stock?
Please email us with the style and colour you are interested in and we can let you know if more stock is coming. Additionally, if we don't cater for your current measurements, please email us with our products you are interested in and we will take this feedback into account for future runs.
What fabrics do we use?
Kulani Kinis are made from a blend of nylon and lycra commonly referred to as "Italian Lycra". They are delicate and soft to feel!
Can I order a different size top & bottom?
Absolutely! All of our bikinis are sold as separate tops and bottoms.
How do you recommend I care for my swimwear?
Hand wash in cold water and use a mild soap or detergent. No bleach. Never put your swimwear in the dryer. To dry please hang or lay flat in a shady area. Try to avoid oils and tinted sunscreen. Fake tanning products can also mark your bikini. If using these products please ensure they are completely dry before they come in contact with your bikini.
Please Note: Bright Colours/Fluros. We strongly recommend you pre-wash these garments separately in cold water with a teaspoon of salt. Some colours are not colourfast and you will find the dye will run after multiple hand washes. Continue to wash separately in cold water after each use.